Shipping & Returns

How orders get to you, and what to do if something's wrong.

Orders are handed to the courier within 1–2 business days of purchase.

• Lithuania, Latvia & Estonia — delivered to an LP Express parcel machine you choose at checkout.
• Everywhere else — delivered via Lietuvos Paštas.

The exact shipping cost for your country is calculated and shown before you check out.

Preorders: an item marked "Preorder" is paid for at checkout and ships once it arrives — the expected release date is shown on the item and in your cart. If your order also contains in-stock items, everything ships together when the preorder arrives; order them separately if you'd rather have those sooner.

You can request a return within 14 days of delivery. The card(s) need to come back in the same condition they were sent in.

• Changed your mind? You cover the return shipping. Once we receive and check the item, the refund is issued as store credit to your D20 account.
• Wrong item, damaged in transit, or not as described? Tell us within 14 days of delivery and we'll cover return shipping and make it right — refund or replacement, your choice.

To start a return, contact us with your order number:

Email: info@d20.lt
Phone: +370 684 64774

This page is a summary for buyers, not a substitute for legal advice — as an EU-based seller, D20 is also bound by the distance-selling and consumer-guarantee rules that apply regardless of what's written here.